ECサポート自動チケット分類

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ECサポートチケット分類

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自然言語処理技術を用いて、ECカスタマーサポートのユーザー問い合わせや苦情を自動的に識別・分類し、対応効率を向上させます。

プロンプト内容

コピー

Analyze the following user message received by e-commerce customer service and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the classification result without explanation. For example, if the user says 'My package hasn't arrived after three days', classify it as Logistics Inquiry; if the user says 'The clothes shrank after washing', classify it as Product Quality Complaint. Accurately classify the input text.

コピー

以下のECカスタマーサポートから受け取ったユーザーメッセージを分析し、そのビジネスカテゴリを判断してください。カテゴリには、物流問い合わせ、返品・交換申請、製品品質の苦情、価格に関する紛争、アカウントの問題、およびその他が含まれます。説明なしで分類結果のみを出力してください。例えば、ユーザーが「荷物が3日経っても届かない」と言った場合は物流問い合わせに分類し、「洗濯後に服が縮んだ」と言った場合は製品品質の苦情に分類します。入力テキストを正確に分類してください。

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