Автоматическая классификация тикетов

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Классификатор тикетов электронной коммерции

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Автоматически идентифицируйте и классифицируйте запросы и жалобы пользователей в службе поддержки электронной коммерции с помощью обработки естественного языка.

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Analyze the following user message received by e-commerce customer service and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the classification result without explanation. For example, if the user says 'My package hasn't arrived after three days', classify it as Logistics Inquiry; if the user says 'The clothes shrank after washing', classify it as Product Quality Complaint. Accurately classify the input text.

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Проанализируйте следующее сообщение пользователя, полученное службой поддержки электронной коммерции, и определите его категорию бизнеса. Категории включают: Запрос о доставке, Запрос на возврат/обмен, Жалоба на качество продукта, Спор о цене, Проблема с аккаунтом и Другие. Выводите только результат классификации без объяснений. Например, если пользователь говорит 'Мой пакет не прибыл через три дня', классифицируйте его как Запрос о доставке; если пользователь говорит 'Одежда села после стирки', классифицируйте его как Жалоба на качество продукта. Точно классифицируйте входной текст.

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Классификация Тикетов

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Классификация тикетов электронной коммерции

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