AI ECチケット分類

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ECチケット分類

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AIを使用してEC顧客問い合わせチケットを自動的に識別および分類し、処理効率と精度を向上させます。

プロンプト内容

コピー

Please analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other'. When making the judgment, focus on keywords such as tracking numbers, damaged goods, size mismatches, or shipping delays mentioned by the customer, ignoring emotional expressions, and directly output the most matching category label along with a brief rationale, ensuring the classification result aligns with common handling processes in actual business scenarios.

コピー

以下のECチャネルから提出された顧客問い合わせの生テキストを分析し、「物流問い合わせ」、「返品・交換リクエスト」、「製品品質苦情」、「その他」の4つのカテゴリのいずれかに分類してください。判断時には、追跡番号、破損した商品、サイズ不一致、配送遅延など顧客が言及したキーワードに焦点を当て、感情的な表現は無視し、最も一致するカテゴリラベルと簡潔な根拠を直接出力し、分類結果が実際のビジネスシナリオの一般的な処理プロセスと一致することを確認してください。

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