Classificação automática de tickets

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Classificador de tickets de e-commerce

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Identifique e classifique automaticamente as consultas e reclamações dos usuários no atendimento ao cliente de e-commerce usando processamento de linguagem natural.

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Analyze the following user message received by e-commerce customer service and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the classification result without explanation. For example, if the user says 'My package hasn't arrived after three days', classify it as Logistics Inquiry; if the user says 'The clothes shrank after washing', classify it as Product Quality Complaint. Accurately classify the input text.

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Analise a seguinte mensagem do usuário recebida pelo atendimento ao cliente de e-commerce e determine sua categoria comercial. As categorias incluem: Consulta logística, Solicitação de devolução/troca, Reclamação de qualidade do produto, Disputa de preço, Problema de conta e Outros. Gere apenas o resultado da classificação sem explicação. Por exemplo, se o usuário disser 'Meu pacote não chegou após três dias', classifique-o como Consulta logística; se o usuário disser 'A roupa encolheu após a lavagem', classifique-a como Reclamação de qualidade do produto. Classifique com precisão o texto de entrada.

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