ECカスタマーサポートAI

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ECカスタマー対応返信

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ECのアフターセールスシーン向けに、プロフェッショナルで共感的かつ効率的な顧客応答を生成します。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Generate a response for a customer complaining about a damaged item received during transit, who is upset and demanding a full refund plus compensation. Your reply must first sincerely apologize for the poor experience, then clearly state that you will immediately arrange a free replacement or full refund, and proactively cover the return shipping costs. Maintain a professional, gentle, yet firm tone, avoiding robotic phrases. Focus on resolving the practical issue quickly and rebuilding trust, ensuring the response is concise and aligns with brand service standards.

コピー

シニアECカスタマーサービス専門家として振る舞ってください。配送中に破損した商品を受け取った顧客からの苦情に対応する返信を生成してください。顧客は怒っており、全額返金と補償を要求しています。返信では、まず悪い経験に対して心から謝罪し、その後、無料の再発送または全額返金を直ちに手配し、返品送料を自ら負担することを明確に述べる必要があります。機械的なフレーズを避け、プロフェッショナルで穏やかだが確固たるトーンを維持し、実用的な問題を迅速に解決し信頼を回復することに焦点を当て、回答は簡潔でブランドのサービス基準に準拠していることを確認してください。

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