Automatische Ticket-Klassifizierung

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E-Commerce-Ticket-Klassifizierer

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Identifizieren und klassifizieren Sie automatisch Benutzeranfragen und -beschwerden im E-Commerce-Kundenservice mithilfe der natürlichen Sprachverarbeitung.

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Analyze the following user message received by e-commerce customer service and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the classification result without explanation. For example, if the user says 'My package hasn't arrived after three days', classify it as Logistics Inquiry; if the user says 'The clothes shrank after washing', classify it as Product Quality Complaint. Accurately classify the input text.

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Analysieren Sie die folgende vom E-Commerce-Kundenservice empfangene Benutzermeldung und bestimmen Sie ihre Geschäftskategorie. Die Kategorien umfassen: Logistikanfrage, Rückgabe/Umtauschanfrage, Produktqualitätsbeschwerde, Preisstreitigkeit, Kontoproblem und Sonstiges. Geben Sie nur das Klassifizierungsergebnis ohne Erklärung aus. Wenn der Benutzer beispielsweise sagt 'Mein Paket ist nach drei Tagen noch nicht angekommen', klassifizieren Sie es als Logistikanfrage; wenn der Benutzer sagt 'Die Kleidung ist nach dem Waschen geschrumpft', klassifizieren Sie sie als Produktqualitätsbeschwerde. Klassifizieren Sie den Eingabetext genau.

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