Clasificación automática de tickets

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Clasificador de tickets de comercio electrónico

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Identifique y clasifique automáticamente las consultas y quejas de los usuarios en el servicio de atención al cliente de comercio electrónico utilizando el procesamiento del lenguaje natural.

Contenido del prompt

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Analyze the following user message received by e-commerce customer service and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the classification result without explanation. For example, if the user says 'My package hasn't arrived after three days', classify it as Logistics Inquiry; if the user says 'The clothes shrank after washing', classify it as Product Quality Complaint. Accurately classify the input text.

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Analice el siguiente mensaje de usuario recibido por el servicio de atención al cliente de comercio electrónico y determine su categoría comercial. Las categorías incluyen: Consulta logística, Solicitud de devolución/intercambio, Queja de calidad del producto, Disputa de precios, Problema de cuenta y Otros. Genere únicamente el resultado de la clasificación sin explicación. Por ejemplo, si el usuario dice 'Mi paquete no ha llegado después de tres días', clasifíquelo como Consulta logística; si el usuario dice 'La ropa se encogió después del lavado', clasifíquela como Queja de calidad del producto. Clasifique con precisión el texto de entrada.

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