Tidio

AI customer support software

marketing chatbot Sales website Customer Support Shopify ecommerce retention live chat

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Tidio Product Information

Tidio is your go-to solution for enhancing customer service across multiple platforms. It's not just another tool; it's a comprehensive suite that includes live chat, chatbot capabilities, and a robust help desk system. One of its standout features is Lyro, an AI-powered customer support agent that can handle up to 64% of your customer tickets automatically. Imagine the time and resources you could save with that! Tidio seamlessly integrates with your website, whether it's built on WordPress, Shopify, or any other CMS, and extends its reach to Messenger, WhatsApp, email, and more. Setting it up is a breeze, taking just minutes to get the widget up and running on your site.

Let's dive into what makes Tidio so special:

1. **Live Chat**: Engage with your visitors in real-time through a lightweight chat widget. You can see what they're typing before they even send it, thanks to the Live Typing Preview. Save time with canned responses or let the AI Reply Assistant powered by GPT-4 enhance your replies. Plus, you can manage users, save chat transcripts, and even send attachments like images and videos.

2. **Flows (Automation)**: With the no-code, drag-and-drop Visual Automation Builder, you can create custom flows effortlessly. Choose from over 40 pre-designed templates tailored for eCommerce needs, automate data collection, recover abandoned carts with timely offers, and integrate with third-party tools to streamline your operations.

3. **Lyro AI Agent**: This AI agent can resolve up to 70% of customer queries. It's not just about answering questions; Lyro can suggest products based on Shopify data, work across multiple channels like live chat, WhatsApp, Instagram, and Messenger, and even respond in multiple languages including English, Spanish, French, Portuguese, and German. Plus, you get detailed analytics to track its performance.

4. **Order Management (for Shopify)**: If you're on Shopify, Tidio lets you see what's in a customer's cart in real-time, access their order history for personalized assistance, recommend products directly in the chat, manage orders, and even offer discounts on the spot.

5. **Ticketing System**: Convert emails and chats into support tickets easily. Organize and prioritize tasks with tagging, track who's working on what, filter through tickets quickly, and manage spam effectively.

6. **Communication Channels**: Manage all your communications from one dashboard, including live chat, email, Instagram, and Messenger. It's like having a command center for all your customer interactions.

7. **Customization**: Make the chat widget match your site's branding, customize its visibility based on time or device, and capture leads even when you're offline.

8. **Analytics**: Keep an eye on response times, customer satisfaction, missed chats, and team productivity. Use flow analysis to optimize your automations based on real data.

To start using Tidio, simply add the Tidio widget code to your website. Then, head over to the Tidio admin panel to set up your automations, train Lyro on your knowledge base, and finalize integrations with your tools and channels. It's that straightforward!

Tidio's core features include customer support, help desk, chatbot, AI chatbot, live chat, email integration, messenger integration, eCommerce integration, and Shopify integration. It's perfect for various use cases like customer support, lead generation, workflow automation, improving customer retention, growing revenue, and enhancing resolution rates.

If you're curious about Tidio, here are some FAQs:

Is there a free trial?

What's Lyro?

How does Tidio make money?

What does Tidio integrate with?

For more information on Tidio's support, including email, customer service contact, and refund policies, visit their contact us page. To learn more about the company, check out their about us page. If you're ready to dive in, you can log in or sign up directly through their respective links.

Tidio Screenshot