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AI Customer Engagement Platform
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Permut Product Information
What is Permut?
Permut is a comprehensive platform for building AI agents that interact with customers, gather feedback, and fuel growth across channels like WhatsApp, SMS, and the web. It enhances customer retention, prevents negative experiences, and delivers scalable, real-time insights. The platform offers secure, intelligent, and scalable AI agents for customer listening and feedback, tailored for retail, e-commerce, travel, hospitality, health, wellness, fitness, and entertainment. Powered by multiple AI models, these agents learn continuously, are built on proprietary knowledge, and integrate seamlessly with CRM, POS, and other data sources. They collect rich feedback on NPS, CSAT, Voice of the Customer, product reviews, purchase experience, and churn signals, turning data into actionable insights through an interactive AI dashboard.
How to use Permut?
Using Permut involves four key steps: 01 Deploy your agent by customizing it with your brand’s voice, knowledge, and policies. 02 Connect your systems by integrating your CRM, POS, and internal data for full context. 03 Launch targeted campaigns by setting specific goals and audiences, so your agent knows who to engage, when, and why. 04 Capture insights effortlessly as your agent conducts real conversations and converts them into actionable insights via the AI-powered dashboard.
Permut's Core Features
AI Agents for customer engagement and feedback
Omnichannel support (WhatsApp, SMS, Calls, Web)
Real-time feedback collection and sentiment analysis
Interactive AI-powered dashboard for insights
Seamless CRM, POS, and data source integrations
AI agents learn and improve over time
Customizable agents with brand's tone and knowledge
Automated issue resolution and promotions
Scalable and multilingual operation (24/7)
Permut's Use Cases
Customer listening and feedback collection
Boosting customer retention and preventing poor experiences
Unlocking real-time customer insights at scale
Measuring Net Promoter Score (NPS) and Customer Satisfaction (CSAT)
Continuously gathering Voice of Customer (VoC) feedback
Collecting authentic and detailed product reviews
Understanding and elevating purchase experiences
Early churn detection through conversation signals
Driving customer loyalty, Lifetime Value (LTV), and revenue
Delivering upsells, promotions, and follow-ups
Applicable in Retail & e-commerce, Travel & hospitality, Health & wellness, and Entertainment industries
FAQ from Permut
What is Permut and what does it do?
What types of feedback can Permut AI agents collect?
How do Permut AI agents learn and improve?
What channels do Permut AI agents support?
How does Permut provide actionable insights?
Permut Company
Company name: Permut Technologies .
Permut Login
Login Link: https://app.permut.com/login
Permut Sign up
Sign up Link: https://app.permut.com/signup
Permut Linkedin
Linkedin Link: https://www.linkedin.com/company/permut/
Permut Screenshot
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