AI辅助电商客服自动分类

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电商客服工单分类

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利用AI自动识别并分类电商客户咨询工单，提升处理效率与准确率。

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Please analyze the following raw customer inquiry text submitted via e-commerce channels and classify it into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other'. When making the judgment, focus on keywords such as tracking numbers, damaged goods, size mismatches, or shipping delays mentioned by the customer, ignoring emotional expressions, and directly output the most matching category label along with a brief rationale, ensuring the classification result aligns with common handling processes in actual business scenarios.

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请分析以下电商客户提交的原始咨询文本，根据业务语义将其归类为“物流查询”、“退换货申请”、“产品质量投诉”或“其他”四个类别之一。在判断时，请重点关注客户提到的关键词如快递单号、商品破损、尺寸不合或发货延迟等具体细节，忽略情绪化表达，直接输出最匹配的分类标签及简短的判断依据，确保分类结果符合实际业务场景中的常见处理流程。

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