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gleap.io Product Information
What is gleap.io?
Gleap is an AI-first customer support and feedback platform that helps businesses enhance their products and boost customer loyalty. It features visual bug reporting for quick issue resolution, real-time live chat, and the 24/7 AI assistant Kai. The platform also provides tools for sharing public roadmaps, running customer surveys, and maintaining a knowledge base to keep users informed and engaged.
Who uses gleap.io?
- Product Managers
- Customer Support Teams
- Software Developers
- UX/UI Designers
- Marketing Teams
How to use gleap.io
- Step 1: Sign up for a 14-day free trial on the Gleap website.
- Step 2: Integrate Gleap's SDKs into your web or mobile app.
- Step 3: Set up in-app bug reporting to collect user feedback and issues.
- Step 4: Use the live chat to communicate with users in real time.
- Step 5: Deploy the AI bot Kai to automatically handle common support questions.
- Step 6: Create and share a public roadmap to gather user input on future features.
- Step 7: Conduct customer surveys to collect valuable insights.
- Step 8: Build and manage a knowledge base to provide proactive user assistance.
Platform
- Web
- iOS
- Android
gleap.io's Core Features & Benefits
Core Features
- In-app bug reporting
- Live chat
- AI support bot (Kai)
- Public roadmaps
- Customer surveys
- Knowledge base
- Automated messaging
- Custom bots
Key Benefits
- Resolve bugs faster with detailed reports
- Improve support with real-time communication
- Reduce support workload through AI automation
- Increase user engagement with public roadmaps and surveys
- Enhance user satisfaction with proactive support
gleap.io's Main Use Cases & Applications
- Bug reporting for mobile apps
- Customer support for SaaS products
- Collecting user feedback
- Managing feature suggestions
- Maintaining a knowledge base and help center
gleap.io's Pros & Cons
Pros
A comprehensive suite of AI-powered support and feedback tools
Includes the AI bot Kai for automated, human-like 24/7 service
Visual bug reporting with rich technical data for faster troubleshooting
Integrated live chat for direct, real-time customer interaction
Tools to manage product roadmaps and gather actionable feedback
Support automation for targeted in-app messaging and campaigns
Trusted by over 4,100 organizations globally
Offers a 14-day free trial
Cons
Not indicated as an open-source product
No public GitHub repository for transparency or community contributions
No direct links to mobile app stores (Google Play or Apple App Store)
Limited publicly available details on specific pricing tiers and costs
gleap.io's Pricing
Has free plan | YES |
|---|---|
Free trial details | A 14-day, full-feature free trial is available |
Pricing model | Free Trial |
Is a credit card required? | No |
Paid plans start from | 31 USD |
Has a lifetime plan | No |
Billing frequency | Monthly |
Pricing Plan Details
Hobby
31 USD
- 1 team member
- Kai chatbot
- Shared Inbox
- In-app bug reporting
- Unlimited projects
- Public knowledge base
- Public roadmap
Team
119 USD
- Unlimited team members
- Kai chatbot
- Omnichannel support
- Shared Inbox
- In-app bug reporting
- Unlimited projects
- Public knowledge base
- Public roadmap
- Team inboxes
- Operating hours
- AI summary
- AI reply
- Custom domain
- Third-party integrations
Enterprise
399 USD
- Kai chatbot
- Shared Inbox
- Omnichannel support
- In-app bug reporting
- Unlimited projects
- Public knowledge base
- Public roadmap
- Team management
- Operating hours
- AI summary
- AI reply
- Custom domain
- API access
- High-priority support
Discount:
50% off for the first 3 years for eligible startups
For the most current pricing, visit: https://gleap.io
gleap.io FAQs
What is Gleap?
Gleap is an AI-first platform for customer support and feedback, designed to improve product development and customer relationships.
How does Gleap's bug reporting work?
Gleap's in-app bug reporting captures visual and technical data to help teams quickly identify and resolve issues.
Can I use Gleap on mobile applications?
Yes, Gleap supports integration with both iOS and Android mobile applications.
What is the AI bot Kai?
Kai is Gleap's AI-powered chatbot, providing automated, human-like customer support around the clock.
Is there a free trial available?
Yes, Gleap offers a 14-day free trial with full access to its features.
What features does Gleap offer for customer engagement?
Gleap offers live chat, public roadmaps, customer surveys, and automated messaging to drive customer engagement.
Can I integrate Gleap with my existing systems?
Yes, Gleap provides SDKs for easy integration into your web and mobile applications.
Does Gleap provide customer surveys?
Yes, Gleap enables you to create and run in-context surveys to gather customer feedback.
How does Gleap help with product development?
Gleap aids product development through bug reporting, user feedback collection, feature request management, and public roadmap sharing.
Do I need coding skills to use Gleap?
No, many of Gleap's customization options, like creating custom bots, require no coding knowledge.
gleap.io Company Information
gleap.io Screenshot
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