AI活用ECカスタマーサポートチケット仕分け

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ECサポートチケット分類

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自然言語処理を活用し、カスタマーサポートチケットを分析して問題タイプを自動識別し、適切な部署にルーティングすることで、対応効率と顧客満足度を向上させます。

プロンプト内容

コピー

Analyze the following e-commerce support ticket text to identify its core issue type (e.g., delayed shipping, damaged goods, refund dispute, pre-sales inquiry) and categorize it into the corresponding handling department (Logistics, Quality Control, Finance, or Pre-sales) based on predefined rules. If the ticket contains multiple issues, prioritize the most urgent or impactful one, and output the classification result along with a brief rationale.

コピー

以下のECサポートチケットテキストを分析し、物流遅延、商品破損、返金紛争、事前販売相談などのコア問題タイプを特定し、事前に定義されたルールに基づいて対応部門（物流部、品質管理部、財務部、または事前販売グループ）に分類してください。チケットに複数の問題が含まれている場合は、最も緊急度が高いまたは影響が大きい問題を優先し、分類結果と簡潔な理由を出力してください。

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