Classificação inteligente de tickets de suporte de e-commerce com IA

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Categorização de tickets de e-commerce

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Utilizar processamento de linguagem natural para analisar tickets de suporte, identificar automaticamente tipos de problemas e rotear para o departamento correspondente, melhorando a eficiência e satisfação.

Conteúdo do prompt

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Analyze the following e-commerce support ticket text to identify its core issue type (e.g., delayed shipping, damaged goods, refund dispute, pre-sales inquiry) and categorize it into the corresponding handling department (Logistics, Quality Control, Finance, or Pre-sales) based on predefined rules. If the ticket contains multiple issues, prioritize the most urgent or impactful one, and output the classification result along with a brief rationale.

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Analise o seguinte texto do ticket de suporte de e-commerce para identificar seu tipo de problema principal (por exemplo, atraso no envio, produto danificado, disputa de reembolso, consulta pré-venda) e categorize-o no departamento de tratamento correspondente (Logística, Controle de Qualidade, Finanças ou Pré-vendas) com base em regras predefinidas. Se o ticket contiver múltiplos problemas, priorize o mais urgente ou impactante, e emita o resultado da classificação juntamente com uma breve justificativa.

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