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电商客服工单分类
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利用AI自动识别并分类电商客户咨询工单，提升响应效率与服务质量。
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Act as part of an e-commerce customer service system. Analyze the incoming customer inquiry text and automatically categorize it into one of four categories: pre-sales consultation, after-sales service, logistics inquiry, or complaint/suggestion. Output the corresponding category label and confidence score to facilitate routing to the appropriate handling team.
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请作为电商客服系统的一部分，分析传入的客户咨询文本，根据语义自动将其归类为售前咨询、售后服务、物流查询或投诉建议四大类之一，并输出对应的分类标签及置信度分数，以便后续路由至相应处理团队。
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