Diagnóstico Inteligente de Quejas de Comercio Electrónico

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Lista de Prompts de IA

Revisión/Valoración

Análisis Profundo de Reseñas de Comercio Electrónico

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Revisión/Valoración

Analice las reseñas negativas de comercio electrónico para identificar los puntos de dolor principales y generar respuestas de servicio al cliente empáticas y conformes.

Contenido del prompt

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Act as a senior e-commerce customer service expert to deeply analyze a specific negative user review. First, accurately extract the core reason for the user's dissatisfaction (such as delayed logistics, product defects, or poor service attitude) and assess the intensity of their emotions. Second, based on platform rules and brand tone, draft a response that expresses apology while offering a concrete solution. The reply should avoid mechanical apologies, demonstrate empathy, and guide the user to communicate through official channels to resolve the issue, ensuring a professional, gentle, and constructive tone. Finally, output a complete plan including problem analysis and recommended responses.

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Actúe como un experto senior en servicio al cliente de comercio electrónico para analizar en profundidad una reseña negativa específica de un usuario. En primer lugar, extraiga con precisión la razón central del descontento del usuario (como retrasos en la logística, defectos del producto o mala actitud del servicio) y evalúe la intensidad de sus emociones. En segundo lugar, basándose en las reglas de la plataforma y el tono de la marca, redacte un borrador de respuesta que exprese disculpas mientras ofrece una solución concreta. La respuesta debe evitar las disculpas mecánicas, demostrar empatía y guiar al usuario hacia canales oficiales para resolver el problema, garantizando un tono profesional, amable y constructivo. Finalmente, emita un plan completo que incluya el análisis del problema y las respuestas recomendadas.

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