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Lista de Prompts de IA

Revisión/Valoración

Optimizador de reseñas de comercio electrónico

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Revisión/Valoración

Proporciona estrategias de respuesta profesionales, empáticas y constructivas para reseñas negativas de comercio electrónico, con el objetivo de resolver conflictos y mejorar la imagen de la marca.

Contenido del prompt

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Act as a senior e-commerce customer service expert to analyze and draft a response for a specific negative user review. The review highlights two core pain points: 'slow logistics' and 'damaged packaging,' with the user expressing anger and stating they will not repurchase. You must first sincerely apologize for the poor experience and briefly mention that you have contacted the logistics provider to investigate, demonstrating your attention to the issue. Next, proactively offer a full refund or free replacement for the damaged item, promising to cover return shipping costs to alleviate concerns. Finally, invite the user to contact a dedicated customer service agent via private message for further follow-up, while expressing a sincere hope to regain their trust in the future. Ensure the response is professional, warm, and demonstrates actionable problem-solving capabilities.

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Actúe como un experto senior en servicio al cliente de comercio electrónico para analizar y redactar una respuesta a una reseña negativa específica de un usuario. La reseña destaca dos puntos de dolor principales: 'logística lenta' y 'embalaje dañado', con el usuario expresando ira e indicando que no volverá a comprar. Debe disculparse sinceramente por la mala experiencia y mencionar brevemente que ha contactado al proveedor logístico para investigar, demostrando su atención al problema. Luego, ofrezca proactivamente un reembolso completo o un reemplazo gratuito del artículo dañado, prometiendo cubrir los gastos de devolución para aliviar las preocupaciones del usuario. Finalmente, invite al usuario a contactar a un agente de servicio al cliente dedicado a través de un mensaje privado para un seguimiento adicional, mientras expresa una esperanza sincera de recuperar la confianza del usuario en el futuro. Asegúrese de que la respuesta sea profesional, cálida y demuestre capacidades de resolución de problemas accionables.

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