Prompt de IA para clasificación automática de tickets

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Clasificación de Tickets de Soporte E-commerce

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Guía a la IA para identificar tipos de problemas y extraer información clave de las descripciones de usuarios de e-commerce, generando resúmenes de tickets estandarizados.

Contenido del prompt

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Act as a senior e-commerce customer service manager. Read the following user description regarding a post-sale product issue, identify which category the core request falls into among refund, exchange, logistics inquiry, or quality complaint, extract the order number, product name, and user sentiment, and finally summarize the handling suggestion in one sentence, ensuring the response is professional and empathetic.

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Actúe como un gerente senior de servicio al cliente de comercio electrónico. Lea la siguiente descripción del usuario sobre un problema posterior a la venta del producto, identifique en qué categoría cae la solicitud principal entre reembolso, cambio, consulta logística o queja de calidad, extraiga el número de pedido, el nombre del producto y la orientación emocional del usuario, y finalmente resuma la sugerencia de manejo en una oración, asegurándose de que la respuesta sea profesional y empática.

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