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Lar Lista de Prompts de IA Revisão/Avaliação Análise de Sentimento de Avaliações

Análise de Sentimento de Avaliações

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Analisa profundamente as avaliações de usuários em plataformas de comércio eletrônico usando processamento de linguagem natural, identifica emoções positivas, negativas e neutras, e extrai as principais vantagens e desvantagens dos produtos para fornecer sugestões de otimização aos comerciantes.

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Act as a senior e-commerce data analyst to evaluate the sentiment of provided user review texts. You need to deeply understand the context, identify whether the expressed emotion is positive, negative, or neutral, and accurately extract specific product features or pain points mentioned by users, such as quality, logistics, or service experience. The final output should include an overall sentiment score, a summary of key points, and specific suggestions for product improvement, ensuring the analysis is objective and commercially valuable to help merchants enhance customer satisfaction.

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Atue como um analista de dados de comércio eletrônico sênior para avaliar a tendência emocional dos textos de avaliações de usuários fornecidos. Você deve compreender profundamente o contexto, identificar se a emoção expressa é positiva, negativa ou neutra, e extrair com precisão as características específicas do produto ou as dores mencionadas pelos usuários, como qualidade, logística ou experiência de serviço. A saída final deve incluir uma pontuação emocional geral, um resumo dos pontos-chave e sugestões específicas para a melhoria do produto, garantindo que os resultados da análise sejam objetivos e comercialmente relevantes para ajudar os comerciantes a melhorar a satisfação do cliente.

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